Shipping policy

1. Shipping Destinations

JMTP ships worldwide.

2. Processing Time

Processing time before shipment is generally 1–2 weeks.

For decals mounted on a plastic base (assembled by JMTP), processing time is extended, as the decals are applied to the plastic base before shipping.

3. Shipping Methods & Costs

Decals (standard shipping) Our decals are shipped directly from our printing partner in France via Colissimo. Shipping is free of charge.

Decals with plastic base If a decal is applied to a plastic base, assembly and shipping are handled by JMTP directly. In this case, shipping costs apply and will be shown to you during checkout before you complete your purchase.

4. Delivery Time

Once shipped, delivery time depends on the destination country and the carrier used (Colissimo, or other partners for shipments handled by JMTP). International shipments may be subject to country-specific delays.

5. Customs & Duties (International Shipping)

For deliveries outside the EU, additional customs fees, import taxes, or other charges imposed by the destination country may apply. These are not included in the purchase price and are the responsibility of the recipient.

6. Address Changes After Ordering

A change of delivery address is only possible as long as the order has not yet been handed over to the printing partner or the shipping carrier. Please contact us as soon as possible at support@jmtp.at if you need to make a change. Once shipping has begun, address changes can no longer be guaranteed.

7. Lost or Damaged Shipments

If you do not receive your package or receive it damaged, please contact us within 14 days of the expected delivery date at support@jmtp.at. We will work with the shipping carrier to resolve the issue (e.g., reshipment or refund).